Are you Delivering Happiness?

I took on a little project at work which included upgrading our library at our training department.  I decided to write to all of my favorite authors.  I got a great response. One author/company really delivered a WOW factor…I talk about it in this video!  It’s Tony Hsieh is the CEO of if you are not aware of them than you are probably living under a rock!  They also have another great site called and you can order some more fantastic items from here.  Anyways, there are a couple of main points that I want to talk about in the video…Customer service and Culture.




2 Responses to “Are you Delivering Happiness?”

  1. Jamie Goodlet Says:

    Love it buddy! “…We got turds that slip through the cracks!” So true!

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