Are you Delivering Happiness?

I took on a little project at work which included upgrading our library at our training department.  I decided to write to all of my favorite authors.  I got a great response. One author/company really delivered a WOW factor…I talk about it in this video!  It’s Tony Hsieh is the CEO of Zappos.com if you are not aware of them than you are probably living under a rock!  They also have another great site called Deliveringhappiness.com and you can order some more fantastic items from here.  Anyways, there are a couple of main points that I want to talk about in the video…Customer service and Culture.

 

 

Advertisements

2 Responses to “Are you Delivering Happiness?”

  1. Jamie Goodlet Says:

    Love it buddy! “…We got turds that slip through the cracks!” So true!

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: